Frequently Asked Questions
Can you refund my digital product?
Ah, the digital dilemma! Due to the nature of our digital products, we can't offer refunds. Once it's downloaded, it's yours forever. Think of it as adopting a digital pet—you can't give it back!
Can you refund my physical product?
We accept returns of faulty items within 30 days of purchase. To initiate a return, please contact our customer service team through the contact form below.
Do I need to download an app?
For our digital products, yes! For all social media templates, you'll just need to download the free version of Canva. For all digital planners, we recommend using GoodNotes 5, but similar annotation apps should also work just fine!
How will I receive my digital item?
Once purchased, you’ll receive a confirmation email with a download link. Depending on the product, you will simply need to open it in Canva (Templates) or Good Notes 5 (Planners).
Can you make me a custom design?
Unfortunately, we don’t take custom orders at the moment. But never say never!
I'm not good with computers?!
Don't panic! If you face any issues, or simply need someone to talk you through it, contact our support team below. They’re like digital superheroes, ready to save the day.
Let's Chat
Love our products? We'd love to hear about it! Still got questions? Drop us a line using the enquiry form, or give us a shout on social media. We're all ears!